Last updated: 2 October 2026
Urinak Cleaning (“we“, “us“, “our“) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect when you visit urinakcleaning.co.uk, use our online booking system at booking.urinakcleaning.co.uk, contact us or use our cleaning services, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Urinak Cleaning is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, please contact us:
Urinak Cleaning, 86a High Street, Beckenham, Kent, BR3 1ED, United Kingdom
Email: info@urinakcleaning.co.uk
Telephone: +44 7786 687791
2. The personal data we collect
We only collect the information we need to respond to you and to deliver the cleaning services you request. Depending on how you interact with us, this may include:
- Identity and contact details – your name, email address and telephone number.
- Property and service details – the address of the property to be cleaned, the type and frequency of service, preferred dates and times, additional services, property size and any notes you give us (for example parking information, pets or areas to avoid).
- Access information – instructions for accessing the property, such as key-safe arrangements, concierge details or key collection and return records.
- Payment and transaction details – deposits, amounts paid, payment method, invoices and any optional tip. Card payments are processed by our payment providers; we do not store your full card number.
- Communications – messages you send through our contact form, by email, telephone, text or social media, and records of complaints, feedback or guarantee claims.
- Technical and usage data – your IP address, browser and device type, pages viewed, referring website and how you interact with our website, collected through cookies and similar technologies where you have consented (see our Cookie Policy).
- Reviews – if you leave a public review (for example on Google), we may display it on our website.
We do not ask for, and ask you not to provide, special category data (such as health information) unless it is genuinely needed – for example, if you request hypoallergenic products because of an allergy. Where you do share such information, we will use it only for that purpose and with your explicit consent.
3. How we collect your data
- Directly from you when you complete our online booking form or contact form, call, email or message us, or speak to our team.
- Automatically when you browse our website, through cookies and similar technologies (only non-essential cookies with your consent).
- From third parties acting on your behalf, such as a letting agent, landlord or property manager who books an end of tenancy or property clean for you.
4. How we use your data and our lawful bases
We only use your personal data where the law allows us to. The table below explains our purposes and the lawful basis we rely on for each.
| Purpose | Lawful basis (UK GDPR Art. 6) |
|---|---|
| Responding to enquiries and providing quotes | Steps taken at your request before entering into a contract; legitimate interests in responding to enquiries |
| Taking, confirming and managing bookings, including scheduling cleaners and arranging access | Performance of a contract |
| Taking deposits and payments, issuing invoices and receipts | Performance of a contract; legal obligation (tax and accounting records) |
| Sending booking confirmations, reminders and service updates | Performance of a contract |
| Handling complaints, satisfaction-guarantee re-cleans and insurance claims | Performance of a contract; legitimate interests in resolving issues and defending legal claims |
| Improving our website and services using analytics | Consent (via our cookie banner) |
| Sending marketing such as offers and cleaning tips | Consent, or for existing customers our legitimate interests (the “soft opt-in”) – you can unsubscribe at any time |
| Keeping our website, systems and customers secure and preventing fraud | Legitimate interests |
| Complying with legal and regulatory obligations | Legal obligation |
5. Who we share your data with
We never sell your personal data. We only share it where necessary with:
- Our cleaning team – the vetted cleaners assigned to your booking receive the details they need to carry out the job (name, address, access instructions and service notes).
- Service providers who support our business, including website hosting, email and IT providers, booking and scheduling tools, payment processors and banks, and accountants. They act on our instructions and must keep your data secure.
- Google – we use Google Analytics and Google Tag Manager (only with your consent) and Google review widgets on our website.
- Insurers and professional advisers where needed to handle a claim or obtain legal advice.
- Letting agents, landlords or property managers – only where you ask us to (for example to provide an end of tenancy cleaning certificate) or where they made the booking.
- Authorities such as HMRC, the police or regulators where required by law.
6. International transfers
Some of our service providers, such as Google, may process data outside the UK. Where this happens we make sure appropriate safeguards are in place, such as a UK adequacy regulation (including the UK Extension to the EU-US Data Privacy Framework) or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses.
7. How long we keep your data
| Type of data | Retention period |
|---|---|
| Enquiries that do not lead to a booking | Up to 12 months from our last contact |
| Customer, booking and payment records | 6 years from the end of the financial year in which the service was provided (HMRC requirement) |
| Property access details and key records | Deleted or returned once the booking or regular service ends |
| Complaint and claim records | 6 years from resolution |
| Marketing preferences | Until you unsubscribe, after which we keep a suppression record so we do not contact you again |
| Analytics data (Google Analytics) | 14 months |
After these periods we securely delete or anonymise your data.
8. How we protect your data
We use appropriate technical and organisational measures to protect your personal data, including encrypted (HTTPS) connections, password-protected systems with restricted access, staff confidentiality obligations and secure, tracked key handling. No method of transmission over the internet is completely secure, but we work hard to protect your information.
9. Your rights
Under UK data protection law you have the right to:
- Access – request a copy of the personal data we hold about you.
- Rectification – ask us to correct inaccurate or incomplete data.
- Erasure – ask us to delete your data where there is no good reason for us to keep it.
- Restriction – ask us to limit how we use your data.
- Objection – object to processing based on our legitimate interests, and to direct marketing at any time.
- Data portability – receive your data in a structured, machine-readable format.
- Withdraw consent – where we rely on consent, you can withdraw it at any time (for cookies, use the “Manage consent” option on our website).
To exercise any of these rights, email info@urinakcleaning.co.uk. We may need to verify your identity. We will respond within one month and there is normally no fee.
If you are unhappy with how we have handled your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.
10. Cookies
We use cookies and similar technologies on our website. Non-essential cookies, such as analytics cookies, are only set with your consent. For full details see our Cookie Policy.
11. Children
Our services are intended for adults. We do not knowingly collect personal data from children under 18. If you believe a child has given us their data, please contact us and we will delete it.
12. Third-party websites
Our website links to third-party sites such as Facebook, Instagram, TikTok and YouTube. We are not responsible for their privacy practices, so please read their privacy policies before sharing information with them.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the “Last updated” date shown above. Where changes are significant, we will let our customers know.
14. Contact us
Urinak Cleaning, 86a High Street, Beckenham, Kent, BR3 1ED, United Kingdom
Email: info@urinakcleaning.co.uk
Telephone: +44 7786 687791